LISTENING RESOURCES!

A collection of resources to practise some Practical English: role-plays and dialogues to listen and read about the following topics:

• Air Travel

• Railway Travel

• Bus Travel

• Car Travel

• Hotel

• Restaurant

• Health problems

• Shopping

• Banking

• Police

• At the post office

• At the copy center

• Leisure Time

http://www.audioenglish.net/english-learning/efl_practical_english.htm

WATCH AND READ: Spend a pound to spend a penny

Irish budget airline Ryanair has said it is considering charging passengers for using the toilet while flying.

http://news.bbc.co.uk/2/hi/business/7914542.stm

Can you imagine being charged for using the toilets on a flight?
 

- What is your opinion on this?

- Can you make any sense of this policy?

VIDEO: Flight attendants go creative

Times seem to be changing and we are witnessing new creative ways to get passengers´ attention to the important flight safety instructions. Let´s see these two entertaining ways to present such instructions:

Flight attendants who rap:
http://www.youtube.com/watch?v=G9lZV_828OA&feature=player_embedded#!


Flight attendants who dance:
http://www.youtube.com/watch?v=Lqh8e2KYIrU&feature=player_embedded


So which approach do you prefer as a passenger, the traditional one or the creative one? Do you really think passengers pay more attention to flight safety instructions with the rap and the dancing?

VIDEO: Too fat to fly

What about if you were charged twice for your plane ticket because of being obese? This controversial policy some North American airlines are starting to put into practice is being questioned by many people. These airlines often claim that a common complaint from their passengers is having to sit next to an obese person. Obviously this policy has its defenders and its detractors. Watch and listen to the following video and please give your opinion on this matter.

http://www.youtube.com/watch?v=Gx9ICWLyHfU&feature=related

VIDEO: Cheapo Airlines

A funny video!

Low cost airlines are reducing costs these days so as to offer cheaper and cheaper fares to passengers. Thus they charge passengers for food, extra weight, headphones, etc. Have a look at this video which satirizes low cost airlines and the fact they almost sell everything so as to make a profit. What is your opinion on low cost airlines?

http://www.youtube.com/watch?feature=player_embedded&v=Q-nX6g148mA#!

VIDEO: What to do at the airport

Imagine you are working in a travel agency and a customer who has never flown before asks you what he/she should know about travelling by air. Have a look at this video where you will get to know the basics about air travel. Would you add anything else?


 http://www.videojug.com/interview/basic-air-travel


You will also find the transcript of what's being said in the link.

AIR TRAVEL VOCABULARY

Develop your vocabulary of air travel.

http://www.learnenglish.org.uk/CET/cet_profs/tourism3_3gapdd.htm

TALKING TO YOUR CUSTOMERS

Providing good customer service is an art. Part of this art is knowing the right (accepted) things to say when talking to a client, customer, passenger, etc. The exercises below will help you learn and practice the right way to talk to your customers in English. They will train you to sound more "natural" when speaking English, which will lead to a better experience for both you and the people you talk to:

Politeness training for hotel industry workers (ESL/ELT) 1
Politeness training for hotel industry workers (ESL/ELT) 2
Politeness training for hotel industry workers (ESL/ELT) 3
Politeness training for hotel industry workers (ESL/ELT) 4
Politeness training for hotel industry workers (ESL/ELT) 5
Politeness training for restaurant and bar staff (ESL/ELL) 1
Politeness training for restaurant and bar staff (ESL/ELL) 2
Politeness training for restaurant and bar staff (ESL/ELL) 3
Politeness training for restaurant and bar staff (ESL/ELL) 4
Politeness training for restaurant and bar staff (ESL/ELL) 5
Politeness training for travel/tourism related jobs (ESL/ELL) 1
Politeness training for travel/tourism related jobs (ESL/ELL) 2
Politeness training for travel/tourism related jobs (ESL/ELL) 3
Politeness training for travel/tourism related jobs (ESL/ELL) 4
Politeness training for travel/tourism related jobs (ESL/ELL) 5

TRAVEL TOURISM

If you work (or would like to work) in the tourism industry (as a travel agent, tour guide, flight attendant, etc.), and want to learn the most useful English terms and expressions used in your field, these exercises are for you! They will help you to speak better English, to use proper words, and to communicate better with anyone you deal with. All of the exercises are free.

http://www.englishformyjob.com/ell_traveltourism.html

English through pictures for travel/tourism industry workers 1
English through pictures for travel/tourism industry workers 2
English through pictures for travel/tourism industry workers 3
English through pictures for travel/tourism industry workers 4
English through pictures for travel/tourism industry workers 5


English for travel agents | Travel-related vocabulary 1 (General vocabulary)
English for travel agents | Travel-related vocabulary 2 (General vocabulary)
English for travel agents | Travel-related vocabulary 3 (General vocabulary)
English for travel agents | Practice conversations 1 (Q & A)
English for travel agents | Practice conversations 2 (Q & A)
ESL for tour guides/tourist information center workers 1 (Vocabulary matching)
ESL for tour guides/tourist information center workers 2 (Vocabulary matching)
ESL for tour guides/tourist information center workers 3 (Vocabulary matching)
ELL: Talking to tourists in English 1 (General vocabulary)
ELL: Talking to tourists in English 2 (General vocabulary)
Talking about specific travel destinations 1 (General vocabulary)
Talking about specific travel destinations 2 (General vocabulary)
English for flight attendants/cabin crew 1 (Vocabulary matching)
English for flight attendants/cabin crew 2 (Vocabulary matching)
English for flight attendants/cabin crew 3 (Vocabulary matching)
English for flight attendants/cabin crew 4 (Q & A)
English for airport/airline check-in workers 1 (General vocabulary)
English for airport/airline check-in workers 2 (General vocabulary)
English for airport/airline check-in workers 3 (General vocabulary)